I started trying to get through in April to try to tell them about a change in circumstances. I tried again in May, June, July, August and September. I tried at all different times, including 8am, and 7pm. There is a limit to how long I can spend hanging on the telephone. Letters are never replied to.
I’ve now received a demand for £800 because I didn’t tell them about a change of circumstances in time.
This morning I finally got through on their new number (o345 300 3900). I’m disputing the demand, and will let you know how I get on. As I said to the guy on the phone, I’m not going to give them £800 because I couldn’t get through on the phone (it seems to me this is daylight robbery. Am I wrong?)
But I think any of us who’ve dealt with the Tax credits office know what a complete and utter farce it is.